Privacy Policy

Renewzle PRIVACY STATEMENT

This privacy statement covers the site www.Renewzle.com. Because this Web site wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information practices.

What personally identifiable information Renewzle collects.
What personally identifiable information third parties collect through the Web site.
What organization collects the information.
How Renewzle.com uses the information.
With whom Renewzle.com may share user information.
What choices are available to users regarding collection, use and distribution of the information.
What types of security procedures are in place to protect the loss, misuse or alteration of information under Renewzle.com control.
How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact Renewzle Customer Support by email at support@renewzle.com or by phone at 415-642-3024.

Information Collection and Use

Information Collection

Renewzle.com is the sole owner of the information collected on Renewzle.com. Renewzle.com collects information from our users at several different points on our Web site.

Registration

In order to use some features of this Web site, a user must first complete the registration form. During registration a user is required to provide contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. We provide this contact information to solar retailers only when explicitly requested to do so by the user.

Profile

We store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users detailing their solar energy system preferences. Consequently, collected information is tied to the user's personally identifiable information to provide the quote service and improve the content of the site for the user. This profile is used to tailor a user's service from our Web site and may be used to direct pertinent Renewzle.com marketing promotions to them. We do not share your profile with other third parties.

Cookie Disclosure

What's a cookie?

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time.

Why do we use cookies?

Renewzle uses cookies to restore users to a previous session after leaving the site. By setting a cookie on our site, we are able to save the information and settings provided by the user in an earlier session even if they have not registered.

Deleting cookies

If you have not registered with Renewzle, deleting cookies means that you may be unable to restore information from a previous session. There are a number of software and shareware programs available that are designed to periodically purge cookie files from your hard disk. We do not recommend these applications and, as such, cannot address any resulting support issues that may be related to the use of these programs.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

We send users email notifications of various events relating to the use of Renewzle. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user's wishes.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We DO NOT share aggregated demographic information.

Third Party Advertisers

Renewzle.com does share non-personally identifiable Web site usage information about users.

Business Transitions

In the event Renewzle.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be a part of the assets transferred. Users will be notified via support@Renewzle.com or via a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to "Remove" in the subject line in the email or email us at remove@renewzle.com.

-or-
the user may contact us at 415-642-3024

-or-
support@renewzle.com

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at: 351 California Street, Suite 950, San Francisco, CA 94104 to opt-out.

The most immediate method is to email us at remove@renewzle.com. Please remember to include the email address or contact number that you would like to have removed.

Links

This Web site contains links to other sites. Please be aware that we, Renewzle.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Renewzle.com will automatically send the friend a one-time email inviting them to visit the site. Renewzle.com does store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Renewzle.com at support@Renewzle.com to request the removal of this information from our database.

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. To learn more about SSL, visit VeriSign.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility.

If users have any questions about the security at our Web site, users can send an email to support@renewzle.com.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Support at support@Renewzle.com. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 415-642-3024
Email: support@renewzle.com
Postal Address: 351 California Street, Suite 950
San Francisco, CA 94104
Attn: Renewzle Customer Support

Support Department: support@renewzle.com

Renewzle